Vice President, Payment Application Support Engineer, Global Technology, Australia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role and Responsibilities

As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which:

• receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
• onboard merchants to transaction processing applications, platforms

You can look forward to:

• Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
• Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
• Making strong technical decisions and complete tasks & assignments under limited supervision.
• Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
• Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
• Assisting the team in devising new support processes and ensure their implementation as per company policy.

Required Experience

Qualifications for Consideration:

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
• Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
• Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
• Solid Project Management skills.
• Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
• Knowledge database concepts and MS Office.
• Must have good communication and vendor management skills.

Preferred Skills, Experience, and Domain Knowledge:

• Server Administration experience would be a plus to compliment the card industry experience.
• Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
• Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
• Python, Shell scripting, Putty, Oracle, SQL Server, MySQL

Domain Knowledge:

2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.

• Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
• E-commerce
  • Hosted Payment Pages/Secure Acceptance
  • Recurring and Tokenized payments
  • Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
  • E-signature services like Docusign, rightSignature
• Mobile Payments
  • Apple Pay
  • Google Pay
• Point of Sale Technologies
  • NCR
  • PAX
• REST APIs
  • VISA Developer APIs
• Fraud and Transactional Risk Management domain
• Settlements

Technologies

Several years of experience with the technologies listed below is necessary.

• Linux –
  • Scripting - python, shell
  • Tools – Grep, awk, netstat, pstat, free, vmstat
• SQL – Oracle or Postgress
• Programming Language
  • Java (enterprise JBOSS)
  • Ruby (Ruby On Rails)
  • Python
• Network monitoring
  • VPC flow logs
• Cloud
  • AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch)

List of payment processors  https://en.wikipedia.org/wiki/List_of_online_payment_service_providers

Names of Gateway applications that are popular in APAC

• MIGS - Mastercard Internet Payment Gateway Service.
• Smarvista EPG and Integration Platform - https://www.bpcbt.com/integration-platform
• Compass Plus - https://compassplustechnologies.com/solutions/acquiring-solutions.html