Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to accurately clear client assets such as depositing dividend payments into accounts, ensuring asset trades are completed without error, balancing of trade activity, asset setup, and providing operational support.

A successful Transaction Management Operations Analyst on this team:

• Performs a completeness, accuracy and risk assessment of transactional processing or reporting and identifies and resolves any discrepancies or gaps, according to the established guidelines and procedures. 
• Researches and resolves  impacted operational process inquiries received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed.
• Responds to internal or external business partner inquiries related to operational processes via phone, email or skype and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units

Required Skills:

• Microsoft Office suite skills: Particularly with Excel, PowerPoint and SharePoint.
• Attention to Detail: The ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.
• Written Communications: The ability to clearly convey information in written form through email in a way that easily enables the resolution of request
• Numerical Reasoning: The ability to recognize when a mathematical result is incorrect especially when adding, subtracting, multiplying, dividing, and applying percentages
• Research: The ability to gather information about a topic, review, analyze and interpret the results to support a recommendation or solution.
• Problem Solving: The ability to draw upon past knowledge and experiences to find a solution and define a path of action
• Analytical Thinking: The ability to break down quantitative (numeric) and qualitative (written) information and data to recognize patterns, identify opportunities and infer insights to inform decisions.
• Recording/Organizing Information: The ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications.
• Collaboration: The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way. – adjust to work within (according to policies and partnership)

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: