Senior Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Treasury Management Support on Capital, Liquidity and Balance Sheet Management, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance.

The Global Regulatory Reporting (GRR) function, a part of the Global Financial Control organization within the CFO Group, is responsible for accurate filing of non-liquidity related financial regulatory reports including call reports, cross-Border BEA and state fillings, FINREP, COREP, AnaCredit & Statistical reporting.

Job Description*

The primary responsibility for this role is to build and manage the Quality Assurance (QA) function for GRR function. This individual will work closely with other testing leads globally and the regulatory reporting Subject Matter Experts (SMEs). The role will have responsibility for reviewing GRR’s end to end processes to perform independent QA testing activities (e.g. Controls, Data Capture, Conformance, Data Profiling testing) to ensure accurate and well-controlled reporting. The QA team will rotate through GRR’s submissions and will be expected to identify, define, and implement Operational Excellence opportunities. Responsibilities of this role also include ensuring consistent quality of activities, processes and outputs by establishing effective review practices across teams.

Responsibilities*

• Plan, coordinate and manage the day-to-day execution of the Global Regulatory Reporting In-Line Quality Assurance program and develop a sustainable operating model, including coverage for US regulatory reports
• Create intake process and prepare test calendar, including risk assessment methodology, resource plans, test schedule for internal socialization and approval with Report Owners and GRR Production Executive  
• Establish a standardized, scalable approach for test setup, scoping, sample selection that can be replicated each test cycle  
• Create a detailed inventory of test scripts for each test type to verify accuracy, consistency and completeness of GRR’s end to end reporting production process
• Execute pre and post-submission test plans and publish test results within defined SLAs
• Develop standard approach to validate and publish test findings, including thematic observations and repeat errors
• Establish metrics to monitor performance, success criteria and results of the in-line QA program 
• Identify opportunities to deliver continuous improvement to scale program and deploy use of advanced technologies to drive efficiency and growth 
• Develop/maintain integrated workplans, create executive status reports and other executive presentations/reporting and track program progress
• Communicate, influence and negotiate both vertically and horizontally to obtain partnership and engagement required to deliver program deliverables
• Represent the program in various governance and inter-department forums, as appropriate

Requirements*

Education*

Education – Chartered Accountant or post-graduate degree in business

Experience Range*

• 15+ years’ experience in regulatory report production and testing; a strong understanding of current regulatory environment and evolving regulatory expectations
• Prior audit, testing or issue management experience
• Experience in providing thought leadership and ability to lead without direct authority

Foundational Skills*

• Proven direct leadership experience of managing a team
• Develop/maintain large integrated project workplans, initiating implementation programs, creating executive status reports and other executive presentations/reporting and tracking program/project progress
• Ensure issues/risks are proactively identified, appropriately escalated and include alternative approaches/mitigation plans and manage to resolution
• Demonstrates a healthy skepticism and ability to develop effective testing approaches in a regulatory reporting environment
• Strong controls mindset with ability to perform root cause analysis and design adequate solutions
• Strong written and verbal communication
• Committed to continuous improvement of processes to maximize effectiveness and improve efficiency

Desired Skills

• Demonstrated ability to interact with 2nd and 3rd lines of defense in a constructive manner
• Proven ability to work in a collaborative environment to achieve stated objectives

Work Timings*

11:30 am to 8:30 pm

Job Location*

Mumbai