Senior Operations Manager

Job Description:

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

This role is part of Enterprise Independent Testing – Global Banking. Testing team performs post facto testing on transactions completed by Trade Operations to identify errors and potential gaps that may result in operational, reputational and compliance risk to the Bank.

Job Description:

The primary responsibility for this role is to lead the team of testers and manage the entire Trade testing portfolio for EIT GBAM testing. The role requirement includes -

• Working closely with other testing leads and testing managers globally.
• Supervise end to end testing activities, drive continuous improvement and ensure compliance with EIT standards.

Responsibilities:

• The primary responsibility for this role is to lead and manage Trade testing portfolio for EIT GBAM testing.
• Team and People management – Lead, mentor and develop the team to maximize performance. Oversee daily operations and keep the team motivated. Foster a strong culture of teamwork, ensure the team is productive and aligned to organizational goals.
• Plan, coordinate, and manage the day-to-day execution of testing in line with EIT standards.
• Responsible for ensuring a product or service meets the established standards of quality.
• Be a Subject Matter Expert in Global Trade Operations
• Ensure Audit Readiness – Ensure Test scripts and other governance documents are updated timely and accurately whenever there are any process changes in the business.
• Ensure adequate controls are established to mitigate risk by preventing potential threats related to delays, misses and accuracy issues in the process.
• Change Management - Ensure timely communication & planning for proposed changes with appropriate documentation to ensure calibration with Project Team
• Take complete accountability & ownership of issues and recommend new controls / remediation plan based on the findings.
• Stakeholder Management – Build positive relationship and drive effective communication with stakeholders that includes LOB partners and Test Owners on updates and issues related to testing. Follow the right channels to escalate the issues on the timely basis.
• Problem solving and decision making – Identify and resolve challenges within the business. Make informed and proactive decisions by adopting data driven and analytical approach.  
• Should be able to identify potential risk and gaps in the process and implement controls for mitigation.
• Strategic leadership – Think strategically, anticipate challenges and utilize all opportunities to drive long term success.
• Good understanding of excel and power-point to perform data analysis and showcase the business story.
• Drive operational excellence and continuous improvement in the business to improve efficiency.

Requirements:

Education:

• MBA from a reputed institute/IIFT and/or Chartered Accountant
• CDCS Certification would be preferred

Experience Range:

• 10+ years’ experience in Global Trade operations 

Foundational Skills:

• Experience of managing a team
• Knowledge of US regulations such as UCP, URR, ISBP, etc.
• Organized and able to multi-task in a fast-paced environment
• Effective stakeholder management including senior leadership.
• Self-starter, organized, versatile, capable of performing work independently with minimal direction.
• Ability to think independently, solve complex problems, and suggest solutions.
• In-depth knowledge of Trade cycle and Trade products – Export, import, Guarantees, LCs etc.
• Desirable: Audit/Testing/QA experience

• Strong written and verbal communication
• Excellent MS Excel/PowerPoint skills
• Flexibility to multitask on projects
• Timeline oriented
• Attention to detail

Desired Skills

• Strong Communication skills and client focus

Shift Timings:

• 11: 30 Hrs to 20:30 Hrs

Location:

• HYD