Service Delivery Consultant (GHR) - Skills Assessment

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.

This Service Delivery Consultant will join the Skills Assessment Team to support the development and execute skills assessments for the identified population in scope.  Key deliverables include skill mapping, support materials for senior leader engagement, data output analysis, review and challenge, and remediation planning. This role will collaborate with team members and stakeholders to support cross program efforts to apply process improvements and efficiencies.

The successful candidate will be an influential, execution and results-oriented professional who can develop and manage relationships across the company and with a wide variety of partners based on trust, knowledge, and teamwork. Additionally, successful candidates should be familiar with data analysis, program management practices, and feel comfortable working in a fast-paced environment.

Responsibilities:

• Supports the evaluation of existing processes, technologies, and routines to drive process improvements.

• Supports the implementation of controls to mitigate and manage compliance and operational risk.

• Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively.

• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements.

• Supports initiatives and routines by identifying solutions that meet business needs and priorities.

• Partners the Service Delivery Managers and Executive to support Line of Business and Global Talent stakeholders to drive implementation of skill assessment.

• Provides data analysis and content support on all phases of the skills assessment from audience identification to skill mapping, results review, analysis, action planning and communication of results.

• Analyze data to identify key insights and trends.

• Provide ongoing QA/QC of data to ensure accuracy.

• Engage in horizontal efforts across the Skills Assessment team to support overall execution of the program, including process and tool improvements.

• Support activities to ensure our processes have been effectively evidenced and communicated to successfully meet regulatory expectations. 

• Supports development of communications to ensure effective messaging across stakeholders.

 Required Qualifications:

• Minimum of 4 years’ experience in any of the following:  Product or Program Development/ Management, Data Analysis, Talent management, Organization Development, Change Management, HR Generalist, OR relevant experience supporting large projects, programs or processes.

• Demonstrated analytical thinker with effective program and project management skills and experience, including ability to execute on deliverables with high quality at speed.

• Strong relationship management skills with ability to consult, advise and influence stakeholders in a matrix environment.

• Able to operate, with direction, in an ambiguous environment or an environment where priorities may change quickly.

• Ability to exercise sound judgment and have strong communication skills (written and verbal).

• Proven ability to build and leverage positive relationships with peers, partners, and clients.

• Strong bias for action and ability to drive work to completion.

• Strong data analysis and data management experience.

• Attention to detail to ensure high quality of all deliverables created.

• Technical proficiency in PowerPoint and Excel.

Skills:

• Analytical Thinking

• Critical Thinking

• Decision Making

• Payroll Management

• Process Management

• Business Operations Management

• Influence

• Problem Solving

• Quality Assurance

• Strategic Thinking

• Business Process Analysis

• Data Governance

• Executive Presence

• External Resource Management

• Policies, Procedures, and Guidelines Management

• Project Management

• Stakeholder Management

Minimum Education Requirement:

• BS/BA, preferably in relevant areas or equivalent work experience in lieu of degree.

Shift:

Hours Per Week: