
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.
The Client Experience Resolution Analyst will support the end to end handling of Consumer AML generated complaints, escalations, Voices Alerts, analysis of complaint root causes, act as a SME for projects and assignments, communicate potential coaching opportunities and process gaps. The Analyst will primarily handle calls that are generated and transferred by the Know Your Customer Contact Center, but will also manage complaint, escalation and Voices Close the Loop Alert case assignments that are sent through multiple sources, handling them within SLA's. During the course of working on their assigned casework, the Analyst will conduct peer and business partner consultations, deep research, customer outreach, and ultimately provide resolutions for complex and highly visible customer complaints and escalations. The Analyst will also create detailed documentation for case history and reporting, which will be completed throughout the assignment.
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Shift:
1st shift (United States of America)Hours Per Week:
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