Sr Operations Team Lead - Sanctions Screening Center of Excellence - 2nd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Job Description:

About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide.  GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Monitor work flow and team progress, provide feedback to manager/team 
• Monitor escalations received from Lines of business and response in timely manger
• Coordinate with other sites/regions to ensure daily SSCOE goals are met
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.

Available Schedule:

Monday - Friday 11am-8pm

Required Qualifications:

• 1+ year experience in Operations or Compliance
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Analytical and detail oriented.
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team.
• Strong risk framework and approach.
• Ability to prioritize, use own initiative and be flexible
• PC proficiency and excellent Keyboarding/Typing skills.

​

Desired Qualifications:

• Experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts
• Knowledge of OFAC, Bank Secrecy Act, Patriot Act
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• College degree or equivalent work experience desired

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift:

Hours Per Week: