Sr. Operations Project Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting project or testing activities in an operation department or Line of Business, researching and documenting organizational reviews, and conducting workflow analysis, data preparation, and triggering. Key responsibilities include pulling testing output and comparing to templates/requirements, opening defects, updating statuses, and analyzing data. Job expectations include resolving complex problems based on business knowledge and defined project guidelines, executing test scripts, and partnering with Development teams to resolve defects.

Responsibilities:

• Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events
• Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses
• Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner
• Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing
• Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts

Skills:

• Attention to Detail
• Written Communications
• Active Listening
• Collaboration
• Oral Communications
• Prioritization
• Problem Solving
• Critical Thinking
• Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Project Analyst responsible for providing end to end project management support for initiatives including requirements gathering, development support/analysis, testing and communication, with a primary focus on both UAT and Production testing.
Ensuring test plans and test scripts are created and data is staged for pipeline and production testing (weekend availability for testing required during project release weekends). Provide post-production support to ensure any issues encountered are resolved with technology and business partners working in conjunction with the Production Support team. Provide project/testing support to more senior Product Owners on their large-scale projects as needed. Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.

Required Skills:

• ​Analytical skills to research and solve business problems through requirements and testing.
• Accountability for defect management and resolution through the lifecycle of the project.
• Ensure detailed test plans and test scripts are created and data is staged for pipeline and production testing.
• Relationship building across business, technology, operations and control partners and appropriately engaging partners during various stages of the project.
• Ensure changes are communicated to all stakeholders through written communication or provided through live presentations (ex. demonstrations and / or business status update meetings.
• Knowledge of navigating through Jira and familiar with the creation of Epics and Stories.

Desired Skills:

• SAFE Certified PO/PM or familiarity with agile methodology
• Knowledge of COBE or client onboarding and maintenance platform/systems
• Prior project or leadership skills​

Shift:

Hours Per Week: