Merchant Consultant - Boston North Market

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Additionally, this job requires prospecting for existing clients with merchant services needs.

Responsibilities:

• Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs
• Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions
• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
• Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
• Acts as a champion for clients by connecting expertise across the company to help them achieve their goals
• Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment
• Independently identify sales opportunities from the bank’s portfolio of clients

Skills:

• Client Experience Branding
• Client Solutions Advisory
• Customer and Client Focus
• Payment Processing
• Pipeline Management
• Consulting
• Credit Documentation Requirements
• Oral Communications
• Referral Management
• Financial Analysis
• Prospecting
• Written Communications
• Interpret Relevant Laws, Rules, and Regulations
• Complaints Management

Required Qualifications:

• Customer focus
• Prospecting and referral sales
• Consultative sales
• Pipeline management
• Time management
• Technical expertise
• Relationship building
• Oral & Written communication
• Problem solving
• Teamwork
• Presentation skills
• 2+ years of sales experience

Desired Qualifications:

• Merchant products and solutions
• Industry business acumen
• Multi-lingual ability is a plus

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: