Assistant Vice President, Implementation Specialist, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.  The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Payments/Wire, Trade & Credit Services, Bank Notes, etc.

Working with our varied multi-national corporate client, you will help to on-board and implement our cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Responsibilities:

• Delivers and executes all assigned projects/business tasks to be in line with the clients’ and management’s expectations. Responsible for account management (based on client requests received) including: handling escalations of complex issues by managing the coordination of workflow to business partners and ensuring timely resolution
• Understands the end-to-end process of Fulfillment/implementation. Proactively and efficiently manages Fulfillment/implementation projects and business tasks with the shortest cycle time and meets client’s target date. Resolves client queries and provide support as required
• Interacts continuously and deepens relationships with internal business partners as well as client to further enhance client delight. Facilitating client’s specific customized configuration including Monitoring internal processes and service levels to continuously improve overall efficiency and client satisfaction
• Provide pre-sales and post-sales support, working closely with sales to monetize revenue opportunities across core GTS products – cash management, liquidity, payments, SWIFT, host-to-host, Trade services
• Adopt a consultative approach when recognizing, evaluating and acting upon opportunities for additional client and sales collaboration or when looking to improve overall client satisfaction
• Ensure a high level of client satisfaction across implementation functions
• Ensure full compliance of all applicable laws, regulations, credit, OFAC, FATCA, KYC, AML policies and exercise appropriate delegated authority

Skills:

• At least 2 years of working experience in Financial/Banking industry, providing client servicing, implementation support to corporate clients
• Strong Project management, change management, interpersonal and teamwork skills
• Possess a track record of corporate banking product implementation, focused on the delivery of treasury and cash management and trade service solutions for corporate clients and/or financial institutions as an individual contributor
• Knowledge on corporate banking products, web-based electronic banking platforms SwiftNet, SAP and H2H solution. A good understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems
• Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities
• Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, across functional initiatives and process integration
• Ability to work under pressure & challenges
• Solid knowledge on problem analysis and problem-solving
• Strong verbal and written communication skills with good commend of spoken English, Thai. Vietnamese is a-plus
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects
• Innovative and open minded, maintaining a professional & positive attitude at all times
• Good application software skills: Words, Excel and Powerpoint