Lead Operations Representative, Account Service

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Responsibilities:

• Complete Client Account opening and maintenance in system by following standard process.

• Complete daily& monthly reports by following standard process on timely basis.

• Complete daily& monthly physical documents onsite/offsite storage and inventory review by following standard process.

• Complete the assigned Day2 control tasks and QA tasks upon regional QA request on timely basis.

• Complete documents & mailing handover list with counterparty team.

• Able to work with business stakeholders, could solve problems independently, and escalate timely for issues.

• Involve to analyze reg changes and contribute to implement changes into production.

• Support business project and be able to contribute in various project stages including requirement, testing etc., aiming to make proper changes into production.

• With sound risk sense to identify risk areas and with joints/independent efforts to feedback and address the risks.

• Support docs filing, archiving and retrieval, and other administrative work.

• Support the ad-hoc or additional tasks assigned by function lead or manager.

Skills:

• Bachelor degree best with major in Finance and Economics related.
• 2 years and above experiences in Banking or Finance position.
• Good motivation to learn and with flexibility to adapt to changes.
• Could take independent responsibilities and collaborate with business stakeholders to deliver the work.
• Could work under pressure, well manage the time, and handle multiple tasks.
• Strong communication skill and open to exchange.
• Good command of English in both written and oral.