Lead Operations Representative, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is in GBO Business Support team that is looking for talents who could help to coordinates a wide range of cross-branch & cross-function managerial routines supported by the entire team. The role is mainly responsible for tasks coordination, data collation & maintenance, documentation safe keeping, etc., by working closely with stakeholders both inside and outside GBO.

Responsibilities:

• Efficiently coordinate and track managerial routines (e.g., thematic attestations/reviews/updates) according to required frequency with identified stakeholders. Ensure all required feedbacks are followed, up-to-standard and consolidated for management review by designated SLA.
• Closely connect with GBO stakeholders to understand their needs and concerns pertaining to tasks and identify areas for improvement through active discussion.
• Build a risk-based mindset and effectively manage risks throughout task implementation. Timely escalate to line manager of any potential risks of task overdue or control failure against protocol / policy.
• Strictly follow management policy to safeguard and retrieve team’s documentation / inventory, both in digital copies and hardcopies as applicable.
• Support any other ad-hoc assignments from the line manager.

Skills:

• Bachelor’s degree.
• At least 5 years working experience in banking industry. Project management experience is plus.
• Good communication and organization skills. Able to navigate among various stakeholders.
• Strong sense of prudent process and operational risk control.
• Attention to details and delivering high quality output.
• Strong ability to document information and metrics in a concise, accurate, and well-presented way
• Strong MS Office skills, particularly Excel, PowerPoint, etc.
• Self-motivated in multi-tasking, active team player with capabilities to work under pressure.