Assistant Vice President, Client Service, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

We are currently seeking Treasury Service Advisors to join our team. Working with our varied multi-national corporate and FI clients. You will help to Service, advise, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

We not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth of the team, we can offer excellent development and represent the ideal mobility opportunity.

Responsibilities:

• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• Act as primary point for clients. Manage, log and investigate the day to day servicing enquiries, complaints of all assigned and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Conduct period service and scorecard review with clients.
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.
• Perform all duties as assigned by the Client Services Manager.

Skills:

• At least 7-10 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for Corporate and/or Financial Institutional.  Experience in servicing Bank and Non-Bank Financial Institution client is preferred.
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Possessing a passion and urgency to serve our clients and operate as a client advocate.
• Managing multiple request simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Good commend of spoken English.
• A good understanding of in-country banking system, account and liquidity structures as well as payment delivery systems.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.