Account Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Responsibilities:

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
• Works with clients to establish full balance repayment plans or settlements
• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
• Ensures document compliance and security perfection as well as collateral monitoring and maintenance
• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
• Works in ownership-based collection environments conducting special research and other project assignments

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Customer and Client Focus
• Fiscal Responsibility

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: