Program Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description Summary:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:

• Works closely with project sponsors, cross-functional teams, and assigned technology project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program /project milestones and their statuses, developing program/project plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes risks, and produces status reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program/project objectives

• Works to identify risks and opportunities across multiple projects, lead/negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

• Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed

• Acts as the primary point of contact and integration for the project

• Works with LOB sponsor to document project charter, identifying business objectives and Critical to Quality (CTQ) measurements

• Works to obtain and aligns resources to key project roles/activities as applicable (e.g., Legal or Risk)

• Works with LOB to identify people/process impacts and provide deliverables/evidence for ECM governance routines as required

• Partners with Technology on PPRT deliverables including Tollgates, input of risks/issues and coordinates status of tech delivery efforts

• Oversees project readiness, change adoption and stakeholder management

Required Qualifications:

• Working within Bank's Enterprise Change Policy & Standards experience

• Project tools such as JIRA, PPRT and TPAS experience

• Practices and encourages inclusive behavior, collaborates and listens, values differences and practices empathy

• Listens to stakeholder/partner needs and makes decisions/takes actions that will help them achieve their goals

• Creates a risk culture by holding self and others accountable for managing risk in daily activities

• Builds partnerships and connects with others across the organization to achieve sustainable results

• Demonstrates personal resilience and a commitment to continuous learning

• Influences leadership behaviors in teammates and business partners

Minimum Educational Requirements: BA degree or equivalent work experience

Desired Qualifications

• Knowledge of Merchant Acquiring and Digital Payments

• Agile Development Lifecycle

• SharePoint Development

• Confluence application knowledge

Skills:

• Program / Project Management

• Problem Solving

• Consulting

• Written Communication Skills

• Oral Presentation Skills

Shift:

Hours Per Week: