Technology Operations Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues

• Alert Management – timely response, analysis, and resolution of issues identified through monitoring

• Knowledge Management - create support documentation and update existing documentation

• Incident Management – creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels

• Application support – provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action

• Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals.

• Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports.

Required Qualification :

• 2-5 years in an application support position with hands-on experience supporting client applications

• Strong knowledge of Autosys

• Strong knowledge of UNIX and Shell scripting

• Good knowledge of SQL, Oracle, Hadoop, or similar DBMS

• Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly

• Ability to learn quickly and independently

• Motivation to continuously improve themselves and the environment 

Desired Qualification :

• Ability to work in a multi-regional team.

• Enterprise Monitoring – ITRS Geneos, Splunk, NEWS

• Knowledge of Software Development Life Cycle.

• Working knowledge of ITIL.

• Excellent project and time management skills.

• Documentation (Confluence)

• Financial industry experience.

Skills:

• Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

• Adaptability

• Analytical Thinking

Shift:

Hours Per Week: