Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care. This position is subject to SAFE Act registration requirements. Pursuant to the requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience
Skills:
Credit Solutions Advisor II
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging expertise. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
Required Qualifications:
Desired Qualifications:
Skills:
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Learn more about this role
[Music in background throughout]
At Bank of America, I get to make a difference every day. As a Credit Solutions Advisor, my job is to provide clients with guidance and advice, and to uncover their consumer lending and financial needs, and match them to the right lending and banking solutions that will work for every stage of their life. I deliver a high-tech, high-touch client experience through access to our award-winning digital capabilities.
[Bank of America mobile app is accessed, showing first fictional Completed Bill Pay screen, then fictional Erica interactions.]
On screen copy:
Weekly spending snapshot
I proactively connect with clients and regularly follow up to ensure I meet their banking and lending needs.
On screen copy:
Accomplishing performance goals through needs-based analysis and client follow-up
Clients expect digital solutions. I deliver for clients by connecting them to our digital tools as the first-choice option. While no single day may be the same as the other, I have to be efficient and leverage the expertise of my teammates.
On screen copy:
Team environment
I have the benefit of being a part of a team and have access to best-in-class digital solutions to do my job as efficiently as possible.
We deliver together and trust in our teammates to achieve our common purpose of driving responsible growth. As a result, I earn a base pay plus incentives.
On screen copy:
Meeting my individual and team performance goals is important, and I earn a base pay plus incentives for meeting my goals.
Every morning, I participate or lead the morning business brief with my Financial Center teammates where we practice skill-building activities, discuss performance and upcoming appointments.
I feel lucky to have access to a tremendous client base with Bank of America. Because I work in the Financial Center, I’m able to greet clients whether they walk in for a traditional banking need or for an appointment.
Bank of America is focused on client care and gives me the support I need to build strong relationships. We are focused on delivering together, realizing the power of our people, trusting the team and acting responsibly.
I have access to industry leading products, services and technology, award winning platforms, and a dedicated support team,
On screen copy:
Access to industry leading products, services, and technology
all designed to help me fulfill the financial needs associated with the unique life priorities of our clients and simplify our clients’ experience by providing direct solutions.
It is important for me to drive client delight by staying connected with our clients and following up on their needs internally and externally. Equally, staying current on all internal training requirements is key.
On screen copy:
Manage my business pipeline by:
● Contacting clients
● Following up with internal and external partners
● Staying current on training
Being part of the Financial Center team allows my teammates to refer clients to me so I can assist with an array of financial solutions including home lending, auto lending, credit card and traditional banking solutions.
On screen copy:
I can assist with an array of financial solutions including:
● Home Lending
● Auto Lending
● Credit Card
● Traditional Banking Solutions
Depending on my clients' needs, I maintain a flexible schedule to work Saturdays, as needed. We act as one team by connecting our clients to the right specialist through personal introductions and appointments. My leadership team provides the guidance I need to be successful through in-person or over-the-phone coaching.
On screen copy:
Regular meetings with your manager to make your goals a reality
As a Credit Solutions Advisor, you'll participate in Bank of America’s award-winning Academy. It starts on your first day with an immersive onboarding program that includes formal training, dedicated support and training time.
On screen copy:
Trained by the award-winning Academy at Bank of America
Brandon Hall Gold Award for “Learning and Development”
The Academy’s defined career paths and development opportunities are what have enabled me to thrive in my career. I am thankful to work for a company that promotes inclusion and understanding and that truly cares about me with so many great benefits like paid time off, competitive pay and even tuition reimbursement.
On screen copy:
Competitive Benefits
● Paid Time Off
● Tuition Reimbursement
● 401(k)
● Health, Dental, & Vision
● Career Planning
● Child Care Reimbursement
There is nothing more rewarding than helping my clients achieve their financial goals including helping them with home ownership and complex lending needs. I know Bank of America is invested in helping me reach my full potential, so I can help my clients reach theirs. We are all driven by a common purpose, and that is making financial lives better through the power of every connection. We all have goals. Pursue yours at Bank of America.
On screen copy:
Bank of America® logo
Learn more: bankofamerica.com/Careers
On screen disclosure:
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
Bank of America, N.A. Member FDIC. ©2024 Bank of America Corporation. All rights reserved.
[End of transcript]
MAP-7220032 Exp-04/24/2026
Full time
JR-24043863
Manages People: No
Travel: No
New York pay range:
$24.04 - $28.41 hourly pay, offers to be determined based on experience, education and skill set.
Formulaic incentive eligible
This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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