Sr Business Controls Specialist - GCAOO QC/QA Testing Manager: Monitoring & Inspection

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description:

The candidate will support the Global Credit, AML & Onboarding Operations (GCAOO) organization and program in mitigating risk. Provide support for monthly control execution within a LOB/ECF and directly supports execution and management of the QA/QC Program through various initiatives to drive process improvements and control performance sustainability. This role will lead the Global AML Operations Monitoring and Inspections team. This role requires a strong operational risk and compliance background, Risk Framework (QC Standard) knowledge, and understanding of AML requirements. Acts as an ambassador of the risk culture.

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility.

The QC/QA Manager will lead a GCAOO QC/QA team responsible for executing testing that measures the performance of AML/Financial Crimes Global Standard requirements. Responsible for overseeing QC/QA activities of a team of testers focused on applying quality management disciplines to validate the adherence to applicable AML process procedures executed by horizontal lines of business. Ensures the team executes in accordance with the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation, and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program. Notifies key stakeholders of trends and concerns to ensure timely response to quality issues. Interfaces with auditors, business, and support leaders.

Responsibilities:

• Manages a QA team responsible for testing the work executed by Line of Business personnel to determine adherence to policies and procedures.  
• Facilitates performance and career development of employees through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers.
• Ensures the QA team meets all performance and productivity expectations and requirements.

Managerial Responsibilities:

This position will have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Required Skills;

• 2+ years of risk management, compliance, and/or Anti-Money Laundering relatable experience
• Experience with process and procedural QC/QA activities including test execution, defect communication and remediation.
• Tenured manager with strong subject matter expertise of process test execution

Desired Skills:

• Experience with leading the implementation of QC/QA practices to support AML performance.

Skills:

• Influence
• Risk Management
• Quality Assurance
• Problem Solving
• People Management
• Coaching
• Stakeholder Management
• Collaboration
• Results Oriented
• Data Management
• Adaptability
• Attention to Detail
• Written Communications
• Decision Making/ Critical Thinking/ Analytical Thinking

Shift:

Hours Per Week: