Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The Risk Management Manager will be a key leader within the Enterprise Issues Management Function, which resides within Global Risk Management.
The Risk Management Manager will be responsible for the evaluation, strategic design, ongoing enhancement and maintenance of the Enterprise Issue Management Quality Assurance Workflow and Monitoring tool.
Responsibilities:
• Participate in workstreams to evaluate, design, and enhance applications and tools to meet the needs of Enterprise Issues Management Quality Assurance (QA)/Quality Control (QC).
• Serve as Product Owner for QA/QC Workflow Tool will include documenting Roles & Responsibilities, process flows, supporting QRGs and user guides.
• Perform all tasks associated with application management including developing and prioritizing enhancements to drive changes to technology to meet regulatory commitments.
• In partnership with Technology, design and lead related testing for QA Workflow deployments, create and distribute communications to EIM end users about releases, outages etc.
• Oversee downstream data feed management including data sharing agreements, new data feeds, updates to existing data feeds ensuring Enterprise Issues data is protected in accordance with GIS requirements.
• Responsible for existing QA/QC Workflow training (including regular updates) and the development of additional training modules as needed to drive maturity.
• Responsible for creating and generating QA Workflow reporting such as QA/QC sample generation, performance, results, health reporting, etc.
• Oversees administrative functions of the QA workflow platform.
• Maintain and develop process level procedures and guidelines for QA workflow platform.
• Leverages risk and OpEx mindset to identify and develop technology operational excellence initiatives and automation capabilities.
Required Skills:
• 5+ years of experience in financial services industry, with an extensive understanding of Financial Services products and services.
• Previous experience driving the strategy and execution of technology projects (technology platforms & analytics).
• Experience with evaluating, designing, and enhancing applications and tools to meet the technology needs of the business.
• Effectively packages and communicates complex content and information.
• Can effectively navigate and deliver results in highly matrixed environment.
• Critical thinker with the ability to influence and communicate technology needs, gaps and solutions.
• Business knowledge of risk management.
• Excellent written and verbal communication skills.
• Strong data analysis and problem-solving skills.
• Strong personal drive, individual initiative, a sense of urgency, and responsiveness, with a desire to grow, learn, and take on increasing levels of responsibility.
• Advanced understanding of issue management processes.
• Experience with Agile development methodologies, user-centered design, and lean project processes.
Skills:
Shift:
1st shift (United States of America)Hours Per Week:
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