Market Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

Line of Business Job Description:

The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses.

Within FDCO, the teams provide multiple services such as FICC trade control, Foreign Exchange (FX) electronic matching and settlement, Over the Counter (OTC) derivative confirmation and settlement, and commodities operations.

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner
• Analyze and reconciling commodity trade details from system of record (SOR) versus and clients-
• Liaison with clients and internal stakeholders including Front Office Trading, Sales, and Trade Control to resolve discrepancies and settle transactions in a timely manner. 
• Maintain internal control processes and procedures within an operational awareness culture environment.
• Perform additional duties as requested consisting of onboarding of new clients, projects, or new products for the business growth.
• Learn the Front to Back settlement systems workflow, processes and downstream impacts of the cash flows processed.  This will involve working with finance and credit teams to ensure all cash breaks are resolved.
• Ability to understand market trends and work driver metrics

Required Skills:

∙ Must be client focused with proven track record of excellent communications and interpersonal skills with the ability to present to an audience

2 years of previous experience within a commodity settlements team with particular focus physical and financial products.

∙ Ability to successfully navigate and connect within a matrix work environment

∙ Must be self-motivated and able to work independently

∙ Must be able to operate successfully in a fast paced environment or experience working on a trading desk.

Desired Skills:

∙ Knowledge of Operational Risk, Client Money Protection, Endur Openlink, Excel.

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

Hours Per Week: