Lead Operations Representative - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Shift: 3rd shift Saturday through Wednesday 9:30pm-6:00am

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities
• Completes and monitors all workflow distribution tasks to meet all deadlines. Escalate and keep management abreast of any client or production issues.
• Day to day resolution of production issues, manages the daily workload and general oversight of the team.

Required Qualifications:

• Data Collection and Entry - The ability to collect data based on defined requirements and transfer the inputs into an operational system.
• Active Listening - The ability to listen, understand, observe and retain what verbal and non-verbal messages are being sent, and then provide appropriate feedback to show understanding of the message shared.
• Adaptability - The ability to change behavior in response to or in anticipation of changes in the work environment (e.g., new facts, learnings, or requirements).
• Attention to Detail - The ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.
• Collaboration - The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way.
• Reporting - The ability to collect, process, and collate information from internal and external resources to manage and prepare reports.
• Critical Thinking - The ability to objectively assess information from various sources and synthesize it towards making a reasoned judgment.
• Customer and Client Focus - The ability to identify, understand and prioritize the needs of internal, external, prospective and existing customers in order to provide solutions, resolve problems, and address questions.
• Oral Communications – The ability to communicate through spoken words a via direct conversation or telephonic, sharing information (i.e., storytelling) that informs and engages the audience.
• Account Management - The ability to provide services and support to clients.
• Process Management - The ability to monitor ongoing process performance, address pain points, and remediate issues to reduce risk.
• Conflict Management - The ability to build consensus, maintain the best interests of the organization and diffuse tensions to achieve resolution effectively.
• Decision Making - The ability to objectively select an optimal course of action within an acceptable timeframe, applying experience, data and facts.
• Inclusive Leadership - The ability to effectively manage and lead a diverse team based in different locations, by listening for and considering multiple perspectives, and creating an environment that allows employees to bring their whole selves to work.
• Ability to life 25 lbs.
• Proficient PC skills including Microsoft Office products
• Workflow Management
• Risk Management

Desired Qualifications:

• Lockbox experience
• Problem Solving - The ability to draw upon past knowledge and experiences to find a solution and define a path of action.
• Teamwork
• Time Management

Shift:

3rd shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 2706 MEDIA CENTER DR (CA9924)

Pay and benefits information

Pay range

$23.00 - $29.38 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.