Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for leading the reduction of cyber crime risk to customers and clients through innovation, identification, and disruption to protect the bank's digital brand and deliver targeted education and awareness. Key responsibilities include making cyber crime harder and less profitable, driving industry and government collaboration, and increasing resiliency to cyber crimes in clients and customers.
Position Summary
This role will be part of the Cyber Crime Threat Evaluation team and will be responsible for the creation of centralized governance, operations, reporting and tracking of inbound and outbound phone channel activity. In addition to analyzing the wider phone abuse threat landscape, the role will also lead collaboration across the enterprise to create enterprise-wide phone policy for all lines of business. This role will also implement technology and establish governance, controls and processes to mitigate phone channel-based fraud impacting our customers and clients to improving trust and reduce reputational risk. Externally to the bank, the role will be the liaison with telecommunications companies (e.g., ATT, Verizon), online voice providers (e.g., Google Voice, TextNow), to drive forward the bank’s goals and efforts to mitigate and prevent phone and voice-based threats.
Qualifications:
Preferred Qualifications:
Skills:
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - CO - Denver - 1144 15th St (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842)Pay and benefits informationPay range$152,500.00 - $197,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Learn more about this role