Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The operating model at BACI requires many of its business processes to work round the clock. The Transport function plays a pivotal role in fulfilling the business needs. Employee Transport Function is very complex and dynamic in operations and requirements. It requires meticulous planning, technology support and timely action. Within the BACI Framework, Transport function rolls up to the larger umbrella of GBS Management Services and is responsible for the following –

• Provide convenience of transport to the employees as per the laid out guidelines
• Ensure the safety of all the employees while they are travelling in company provided transport
• Address employee’s concerns such as Security issues, Travel Time reduction etc.
• Adhering to all the LRR’s.

Job Description*

The candidate will  be responsible for performing administrative duties requiring attention to detail, managing day-to-day operations and its challenges

Responsibilities*

• Lead the day-to-day management and delivery of the transport team including the management of the outsourced partners with enhanced focus on building an efficient and customer centric environment with the function
• Direct Operations (e.g., Safety measures, Inspections, Vehicle availability etc.) for the purpose of providing services within established guidelines and in compliance with related requirements.
• Implement strategies to cut cost and drive continuous improvement in all aspects of Transport Function
• Assess incidents/accidents/complaints for the purpose of resolving or recommending a resolution to the situation.
• Drive Quality Initiatives within the team to improve process capability and enhance process efficiency.
• Monitor and report progress against business delivery targets by effective management
• Perform personnel functions (evaluating, supervising, counseling, disciplining, training etc.) to maintain adequate staffing, enhance productivity of personnel and achieving functional objectives within budget
• Present Information, gain feedback and ensure adherence to established Internal controls

Requirements

Education* -

• Graduate in any stream
• Certifications If Any

Experience Range* -

• Overall Experience of 8 years with 3-5 years of experience in Transport/ Administration Management

Foundational skills*

• Effective interpersonal skills
• Effective written & verbal communication and strong presentation creation skills
• Ability to work with multiple stakeholders
• Analytics & data crunching ability
• Ability to communicate complex information very clearly to all levels of staff
• Ability to actively contribute new ideas for improvements to current processes
• Transport application

Desired skills*

• Experience in interaction across multiple functions (across Operations, Enterprise Support)

Work Timings* - Flexibility to work in rotational shifts.

Job Location* - Chennai