Delivery Lead - Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. The role may require working directly with a Technology Delivery lead if the project is technology focused or independently if the project is process driven. In such cases, this position must be able to identify the key resources required for the project and ensures that their deliverables are completed to meet the timeline requirements.

This position will in addition require to create/process Change Records, engage BlackBox/Cisco or other external vendors as required in support of the project deliverables to provide end-to-end visibility into the health of the deliverables.

Responsibilities:

• Plans, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.

• Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, tollgates, and so on).

• Takes ownership of the successful implementation of project scope as agreed upon with the Line of Business partners.

• Plan and coordinate delivery and dependencies across multiple teams.

• Facilitate dependency management/risk management/impediment removal for the defined deliverables.

• Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline.

• Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.

• Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders.

• Ensure deliverables comply with Enterprise Change Management standards.

• Support resource planning for delivery/execution

• Documents the success metrics upon project completion

• Assist in resource financial forecasting and resource planning for delivery/execution

• Work independently, possess a strong process expertise, demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well-structured processes.

• Develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages.

• Ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Required Skills:

• 5 – 7 years of Infrastructure Project Management Networking experience and familiar with terms such as Load Balancing, Firewall, HTTP, DNS and other protocols

• 5 – 7 years’ experience in project delivery of highly complex network programs or projects within predicted cost, time, and quality estimates. 

• Experience with the Project Management methodology and tools such as Enterprise project and change standards.

• Responsible for project coordination for Network sponsored projects within the technology systems of record (Nexus, ITSM, etc.).

• 5 – 7 years of experience planning, creating, managing, and processing change tickets

• 3 – 5 years of experience working with BMC Remedy.

• Ability to coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Ability to track and analyze projects’ performance, expenditures, procurement, and report about any possible or current blockers, risks, overflows, deficits.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Working familiarity with JIRA and Agile View

• Strong attention to detail with problem solving & organizational skills.

• Demonstrated ability to communicate (written and verbal) with internal and external partners.

• Strong risk and governance mindset

• Process design, remediation, and improvement skills

• Project Management skills and disciplines

• Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely.

• Microsoft Office (Word, PowerPoint, Excel) proficient

• Ability to manage multiple priorities for concurrent projects effectively.

• Strong decision-making skills with an assertive and proactive communication style

• Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.

• Ability to navigate enterprise, research, and resource information across the bank.

• Ability to analyze and communicate changes to leadership to provide risk assessment and relaying change objectives.

Desired Skills:

• Procurement management experience

• Experience negotiating with customers to develop project task deliverable dates.

• Experience creating work breakdown structure (WBS) - translate requirements into tasks.

• Experience with task scheduling and resource assignment

• Experience with project management practices and tools to create, manage, and track project performance, cost, verify scope.

• SCRUM Master

• PMP Certified

• Working experience with ServiceNow

Shift:

Hours Per Week: