Senior Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Payments process deals with processing transactions received manually thru fax/scan & electronically via SWIFT. The team deals with internal transfers, Outgoing wire transfers, Local currency funds transfers & FX involved transactions. In the process the team needs to liaise with BANA branches, traders, client service teams, FX processing teams & other departments

Job Description*

Individual will be a contributing member of the Global Wire Repair Team (EMEA / US). He/ she will contribute towards the process BAU deliverables along with Executing the Process Control framework and business priorities of the Wires.

Responsibilities*

•            To process / verify payments (Incoming, outgoing) & exceptions in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.

•            Monitor & ensure all queues are cleared as per currency cut-off.

•            Perform processing related activities for multiple branches across Global Wires and update task tracker.

•            Understand various upstream and downstream and effectively communicate that allows daily operations to be carried out smoothly.

•            Escalate any process related ambiguities to the supervisors or manager for clarification.

•            Monitoring of mail box and act accordingly without delay. Distribute queues amongst the team on priority basis.

•            Perform various end of day (EOD) check and report to supervisor.

•            Support fellow team members across sites (India & US) on queries relating to process.

•            Support the team manager in capturing performance related data and report MIS on a timely basis.

•            Have innovative approach to work and continuously identify and implement process improvements.

•            Seek opportunities to improve process by initiating best practices.

•            Identify risk areas in the process and implement mitigation plans.

•            Assist the supervisors in preparing various process reports.

Requirements*

 Education*

Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

 Certifications If Any

SWIFT Certified (Preferably)

Experience Range*

2-3 Years

 Foundational skills*

            Good Communication Skills, both verbal and written

            Fair understanding of various operational risk and controls.

            High Proficiency and processing experience on GBS application

            Ability to multitask , prioritizing urgent items & meet stringent cut-offs

            Organized, methodical and customer focused

            Proven quick learner and ability to perform with minimal coaching & guidance.

            Self-driven and able to multi-task with minimal supervision.

            Eye for detail and ability to think on the feet.

            Should be a Team player

            Willingness and able to own tasks to completion

            Flexible and adaptable to changing demands and shift timings

Desired skills

Work Timings*

17:30 - 03:30 (Global / Rotational)

Job Location*

GGM