Production Services Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies.This is a critical Global Markets role in supporting Front office FICC Micro business, requiring a motivated and flexible individual to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.

Responsibilities:

• Point of contact for Credit e-Trading business

• Core understanding of the Fixed Income business and product knowledge specifically aimed at  Bond, Credit Derivatives, loans & ETF

• Monitoring of critical trading system environments

• Troubleshooting of complex systems issues

• Proactive identification and resolution of problem hotspots

• Development of tools and driving efficiency/stability improvements

• Accurate tracking of support effort to enable effective management reporting

• Release implementation and enforcement of change management policy

• Incident Management and Problem Management

• Identifying opportunities to simplify and improve processes

• Ownership and delivery of on-boarding support of or processes into the MAPS organization

• Build and maintain solid partnerships with business stakeholders, application development teams and infrastructure contacts

Required Qualification:

• 5+ years of experience in monitoring and automation.

• Design and implement monitoring solutions using ITRS Geneos , Dynatrace, Open Telemetry and Splunk.

• Develop scripts using Python, Perl and shell scripting to automate monitoring tasks.

• Configure and maintain monitoring tools to ensure accurate and timely alerts.

• Collaborate with cross-functional teams to identify monitoring requirements and implement solution's.

• Trouble shoot issues using Unix/Linux command line tools and SQL queries.

• Schedule and manage Quartz jobs for automated tasks.

Desired Qualification's:

• Knowledge of FI Derivatives & Bonds, FIX connectivity

• Ansible and additional deployment technologies.

Skills:

• Automation

• Collaboration

• Innovative Thinking

• Result Orientation

• Solution Design

• Business Acumen

• Solution Delivery Process

• Stakeholder Management

Shift:

Hours Per Week: