CashPro & Technical Senior Service Advisor

Job Description:

Job Title: CashPro & Technical Senior Service Advisor

Corporate Title:  Up to Vice President

Location:  Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

Our Global Technology & Operations division seeks a professional CashPro & Technical Senior Service Advisor to join their team in Bromley. As CashPro & Technical Service Advisor you will support the on-boarding of client treasury products, and interact with corporate clients providing telephone, email, and live chat support throughout the EMEA region as well as under a Follow the Sun approach within a global Technical Services environment.

Ideally you will have some client facing technical support experience, preferably gained within financial services. Due to our global client base this is a role with enormous potential for someone who is fluent in English & any additional languages such as Spanish, French, German, Italian or Dutch are a bonus. This is a unique opportunity to join a dynamic, supportive team, with access to ongoing training and opportunities for career development. 

Responsibilities:

• You will provide ongoing daily support to the Bank’s corporate clients together with accurate resolution and guidance on all product related issues and questions 
• You will ensure the success of the client support issues assigned to the CashPro & Technical Service Advisor 
• You will interact with and work alongside the sales, product, implementation, client services and operations departments to provide the client with an ever-increasing level of service.
• You will broaden skills and cross train to support the Bank’s online platform and provide client support on any of the Bank's electronic cash management products.
• You will manage multiple tasks simultaneously with varying time constraints

What we are looking for:

• You will have knowledge of the internet technologies and significant experience in an application support type of role are required.
• You will possess excellent oral and written communication skills.
• You will have the ability to troubleshoot browser related issues.
• You will possess a problem-solving nature and analytical mind to perform end to end investigations.

Skills that will help (optional):

• Knowledge/experience of CSV and/or XML file formatting will be a plus.
• Knowledge/experience with payment formatting support will be an advantage.
• Fluent in English with other language skills is a bonus.

Benefits of working at Bank of America
UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.