Specialized Fiduciary Officer II, IRA

Administers Trusteed Individual Retirement Accounts (TIRA) to ensure accurate and efficient account / relationship level client service. Coordinates information and activities with all external and internal support business partners, as needed.  May be accountable for managing mid-level, fairly complex situations that require a certain degree of retirement technical expertise and Private Bank systems knowledge. May delegate tasks to the Specialized Fiduciary Administrators, monitors progress and approves completed work.  Responsible for routine administrative duties, such as performing TIRA account maintenance, TIRA account opening processes, and TIRA money movement and tax related transactions. May be asked to participate in projects, prepare reports and conduct research.   Point of contact for clients and internal/external partners, including advisors.  Acute attention to detail and ability to multi-task in fast-paced environment. Must be able to work well under pressure and exercise sound judgment. Must have excellent written and verbal communication skills. Candidate is expected to demonstrate some leadership qualities, be flexible, and be a team player. Highly motivated, self-starter and possesses the ability to work independently.  The SFO II is supervised and supported by a team.

Desired Qualifications:

• BS/BA or equivalent experience preferred. Non-licensed associate.  
• 3 – 5 years of individual retirement account or Private Bank administrative or trust experience preferred, but not required.
• Private Bank and Merrill systems experience a plus.

Responsibilities:

• Serves as technical expert for the team, sharing knowledge of fiduciary laws, regulations, standards of management, and internal fiduciary policies and procedures
• Completes administrative reviews of trust accounts to drive consistency in approach and results
• Administers and ensures accounts are in line with the fiduciary standard by complying with internal policy and industry regulations
• Manages, controls, and mitigates fiduciary risks, while addressing client issues and concerns

Skills:

• Attention to Detail
• Customer and Client Focus
• Problem Solving
• Relationship Building
• Risk Management
• Account Management
• Administrative Services
• Client Management
• Issue Management
• Active Listening
• Candidate Screening
• Prioritization
• Process Simplification
• Referral Identification

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: