Operations Team Lead - 2nd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. The individual must be a self-starter, able to be cross-trained on multiple pieces of equipment (high speed and low speed), a team player, organized, and results oriented with exceptional work habits. Ability to stand for long periods, up to entire shift. Ability to bend and move about the production floor, to reach various parts of the production equipment, as needed. Ability to lift 25-50 pounds. Ability to monitor and respond to production runs visually, in addition to the use of a computerized production program, where applicable. Flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all department and card industry policies and safety regulations. This position will work under the direct supervision of the team manager.​

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Previous production experience including 2nd Shift work schedule
• Microsoft Office Proficient - Excel, Word and Outlook
• Good communication skills, both written and verbal
• Minimum 2 years’ experience in high speed production environment.

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management
• Strong organizational Skills 

Shift:

Hours Per Week: