Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Required Qualifications

• 5+ years of Fax Services application & infrastructure operational support
• Core focus on the AccuRoute & RightFax applications
• Database & SQL reporting knowledge
• Excellent communication skills
• Enterprise telephony and infrastructure operational support
• Enterprise print infrastructure operations

Desired Qualifications

• Able to work well with other teams including off-shore, Line of Business, & technology teams and with vendor partners
• Works independently with general guidance
• Experienced with ITIL
• Automation skills to reduce manual activities
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills

Skills

• Innovative Thinking
• Production Support
• Result Orientation
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration

Shift:

Hours Per Week: