Sr. Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Job Description:
The Sr. Business Control Specialist is part of the Regulatory Business Controls team within the Retail Business Enablement & Controls organization. This position will be responsible for providing regulatory support and internal control discipline for Lending products, primarily for Mortgage Lending products.  This position provides regulatory expertise and guidance for several regulations including, but not limited to, Fair Lending, Home Mortgage Act (HMDA), and Equal Credit Opportunity Act (ECOA); as it relates to external exams, internal audits, issue and project engagement, monitoring and metric oversight and reporting. This role influences and provides direction to the front line units.  Incumbents typically have over 3+ years of risk management and/or FLU/ECF experience.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Required Qualifications:

• Minimum of 3 years of relevant work experience with a working knowledge of lending regulations, as well as lending processes

•     Demonstrated ability to think strategically and execute tactically.

•     High attention to detail and strong organizational skills with the ability to prioritize requests and workload accordingly.

•     Ability to read and understand regulatory requirements, anticipate risks, and summarize key information

•     Influence across the organization and diverse audiences

•     Strong written and verbal communication skills

•     Self-starter with excellent anticipation skills, problem solving, follow-up

•     Demonstrated dependability and ability to act with a sense of urgency

•     Ability to work in a fast paced and complex environment

•     Ability to deal with sensitive data and maintain confidentiality

•     Ability to identify risks and ways to mitigate those risks  

•     Exhibits strong relationship management and interpersonal skills

Desired Qualifications:

• 5+ years of risk management  or business control experience

•     Mortgage lending regulation expertise, specifically related Home Mortgage Act (HMDA), and Equal Credit Opportunity Act (ECOA)

•     Process Improvement and/or data analysis experience

•     Capable of performing complex analyses and formulating solutions independently

•     Experience with root cause analysis

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Monitor the control environment to drive adherence to regulatory requirements and enterprise standards
• Provide regulatory direction and SME support  including, impact analysis and policy change.
• Actively engage in process change initiatives to ensure solutions result in compliant outcomes with meaningful, sustainable controls
• Analyze compliance testing, monitoring reports, and other testing results to identify primary root cause of errors and escalate for remediation
• Interface with Global Compliance and Operational Risk (GCOR) and Legal partners to provide the business point of view on regulatory topics
• Identify issues and/or control improvements for remediation
• Perform assessments of compliance against regulatory requirements and enterprise policies
• Coordinate with partners and stakeholders to ensure end-to-end process engagement
• Provide audit and exam support
• Acts as an ambassador of the risk culture

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: