Business Support Manager II - Global Corporate & Investment Banking, Global Markets, Global Research and International Program Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Specifically, this role will focus on all HR activities for the Analyst and Associate population across Global Corporate and Investment Banking (GCIB), Global Markets and International.  Reporting to the Global Head of Program Management for GCIB, Global Markets, Global Research and International, the role will serve as a key strategic partner to both business leaders and all facets of HR.

Responsibilities:

• This role will include diverse, advanced, and confidential responsibilities related to business support, initiatives, and leadership team coordination

• Assist with a full range of engagements with peers and senior leaders, including preparing senior executive level presentations

• Ensure communication, coordination, and connectivity for cross team initiatives and deliverables

• Partner with peers and partners to ensure strong regulatory and risk deliverables and engagements and ensure adherence to risk management and operational risk policies and processes

• Holistically own the successful execution of team events and routines, including agenda, attendees, content, speakers, logistics, related communications, and feedback gathering (all hands meetings, town halls, business reviews, round tables, etc.)

• Partner with reporting and analytics team on routine and ad-hoc reporting needs

• Track progress against priorities and initiatives underway (including items discussed at management meetings) and ensure follow-through

Required Qualifications:

• 5+ years relevant HR or business support experience

• Must have strong MS EXCEL skills (familiar with complex pivot tables, data manipulation, filtering, lookups)

• MUST have ability and demonstrated experience to assimilate data into a results-based story and effectively present the results; including the ability to develop concise, effective senior level PowerPoint presentations, with guidance from HR leadership

• Strong analytical skills – experience gathering and organizing large amounts of data. Must be HIGHLY proficient with larger volumes of data and reporting

• MUST have strong project management experience; prioritize the work, manage the delivery, scheduling, & follow up

• Proven track record designing/redesigning processes with a focus on efficiency

• Highly organized with keen attention to detail and accuracy as their work output will be used by senior executives in GHR and the line of business 

• Ability to think proactively and balance multiple needs, requests and goals

• Comfortable working with ambiguity and rapidly changing priorities

• Excellent relationship and communication (e.g., verbal, written and presentation) skills

Desired Qualifications:

• Finance background preferable

• Broad understanding of various HR functions

• Proficiency with Workday reporting and Tableau (or similar HR Reporting tools)

• SharePoint Administration experience

Skills:

• Reporting

• Adaptability

• Attention to Detail

• Prioritization

• Policies, Procedures, and Guidelines Management

• Relationship Building

• Data Collection and Entry

• Data and Trend Analysis

• Collaboration

• Continuous Improvement

• Analytical Thinking

• Executive Presence

• Written Communications

Shift:

Hours Per Week: