Group Operations Manager-Global Market Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

Line Of Business Job Description:

The role is the Regional Head of Americas for the Reference Data Management (‘RDM’) team, specifically covering the account data function. The account data function is responsible for the creation and maintenance of all account related data for clients trading on global markets with Bank of America. The position is the primary point of escalation for critical and time sensitive daily functions supporting multiple lines of business within Global Markets, and interacting with stakeholders across Operations, Front Office, Technology, and other key functions. The RDM Account Data team in Americas includes 20+ individuals, therefore the Regional Head will have significant people management responsibilities, inclusive of objective setting, performance management, career development and growth, and employee engagement and satisfaction. The candidate will also lead the identification and implementation of continuous process improvements and risk mitigation actions. Being able to understand complex issues, identify creative and sustainable solutions, and measure anticipated benefits are essential to the success of the position. In addition to managing the local AMRS based team, the role will also have oversight for India based support functions.

Responsibilities: 

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Required Qualifications:

• Minimum for 5 years of experience in a Control or Process Improvement related role
• Excellent organizational and communication skills, close attention to detail and experience interacting with senior management
• Strategic mentality; ability to understand the big picture and apply strategic longer term solutions, with focus on automation, efficiency, consistency, employee satisfaction
• A strong risk management mind set and ability to influence others at all levels of a large organization and proven track record of high attention to detail and ability to drive continuous improvements
• Ability to work with stakeholders and technology partners to drive or facilitate changes to controls and processes in the Reference Data space
• Proven success in managing people
• Strong time management skills, comfortable working in high pressure environment

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Business Case Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Shift:

Hours Per Week: