Job Description:
Overview (Bank of America overview, BA Continuum India overview, Business Overview)
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions. Global Business Services also oversees the firm’s technology resourcing vendors.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Job Description
Individual software professional will get an opportunity to work with Contact Center Voice Production Support team on various technologies like Java, VXML,SCXML etc., and tools like Splunk, Introscope, App Dynamic, Genesys, IVR etc.,. The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: Not Mandatory (Genesys Certifications is a definite Plus)
Experience Range: 3-7 Years (based on the Band/Sub-band requirements)
Mandatory skills: VXML, JAVA, JAVA SCRIPT, Genesys, Avaya, Aspect
Technology
Programming Languages & Tools
Desired skills:
Work Timings: General Shift (10:30 a.m. to 07:30 p.m.)
Job Location: Chennai/Hyderabad/Gurugram/Mumbai
Learn more about this role