Credit Service Associate

Job Description:

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
 

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
 

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The Credit Service Associate (CSA) is an integral role within the end-to-end credit management process for GWIM Credit Services. Primary liaison between Client Partners, Private Wealth Client management teams, and others supporting GWIM. Through extensive interaction with the sales offices and credit teams; the CSA will monitor and report on past due credit facilities. Monitors maturing loans reports and ensures renewing facilities are entered into the underwriting process in a timely manner. Responsible for the preparation of standard packages, as well as provide audit trails for third party reviewers of financial spreads.

Responsibilities:

• The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process, by delivering consistently high quality banking and credit related services to Merrill Lynch clients
• The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client
• The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE. 
• The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process
• Partners with ML Portfolio Managers for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client

Skills:

• Data Management
• Problem Solving
• Written Communications
• Collaboration
• Credit Documentation Requirements
• Customer and Client Focus
• Reporting
• Attention to Detail
• Continuous Improvement
• Influence
• Oral Communications
• Portfolio Management

Required Qualifications:

• Minimum of 2-5 years’ experience with a financial institution focusing on client service for loans, preferably in the High Net Worth space
• Solid understanding of banking and lending products, services and processes                                                                           
• Requires a working knowledge of the Bank's credit policies, procedures, and guidelines                                                                       
• Excellent verbal, written, and interpersonal communication skills       
• Ability to manage multiple complex tasks while delivering high quality results                                                                           
• Leadership, initiative, self-motivation and resourcefulness 
• Team Oriented                                                                                                  
• Time Management and Organization skills
• Requires PC proficiency including Excel, Word, Outlook and other applications.

Desired Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration or Economics is preferred
• Preferred knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems                                                    

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: