Officer, Markets Support Analyst, Malaysia, Global Markets Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

Role is to perform transactional and settlement functions for Fixed Income, FX and Money Markets asset transfer, settlements, risk, and control for the Global Markets Operations team at Bank of America Malaysia Berhad.  Candidate must also be on hand to offer  client service functions and deal with all stakeholder queries and manage the relationships between our external and internal stakeholders. Up to date market knowledge on key initiatives and developments within the clearing and settlement space as well as regulatory understanding are essential. Directly interacting with clients on a daily basis and will act as Client advocate within BofA to ensure all clients’ needs are met  and delivering operational excellence.

Responsibilities

• Process settlement of Global Markets Settlements via BofA's back office systems.
• Process of Global Markets transactions functions throughout the settlement day and to highlight issues as they arise.
• Follow up and escalate on failing or unmatched trades
• Facilitate settlement of multiple Global Markets products
• Reconciliation processes & Daily reporting
• Liaise with traders, confirmation team, internal and external clients.
• Source and request SSI and static setup for counterparties and instruments.
• Professional and detailed communication with clients via email and phone to resolve differences in a timely matter.
• Investigate and resolve nostro and cash breaks where ledgers are unmatched
• Uphold controls and procedures for the team.

Required Skills  
- Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner.  
· Good communications skills and ability to present to an audience.  
· Ability to work under pressure in a team environment.  
· Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
· Self-motivated and able to work minimal supervision. Candidate will be able to manage own time and know when to escalate.   
· Knowledge of Operational Risk, Sanctions and Funding process
· Understanding of the Malaysia regulatory environment as it relates to banking and Markets products