Consumer Product Strategy Manager, Fraud Business Intelligence

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

Manages a group of analysts that are responsible for performing strategic analysis to improve data delivery using technology tools, reduce risk, increase profitability, measure, and conduct reviews of operational performance. This position requires background in using various programming languages to data mine, understanding of the fraud ecosystem, and interaction across multiple business partners to aide in determining key priorities and project direction for their team. Establishes team-wide vision and oversees the analysis of business intelligence ecosystems, data models, technology projects, business analysis, end-to-end automation, and report development. Responsible for making hiring decisions and training analysts. Creates business partnerships across the enterprise and demonstrates an aptitude of assessing data and reporting framework performance and making strategic recommendations. 5+ years Fraud Data/ Reporting and cross regional management experience preferred.

At Bank of America, we are guided by a common purpose to help make financial lives better through power of responsible growth. To continue to drive this core principle, within the Client Protection team, we are looking for an innovative, strategic thought leader to drive design, modernization, and execution of our Digital Account Opening framework and strategy.

In this role, you will capitalize on your strategic thinking, domain expertise and technical abilities to solve for business challenges, while striving a balance between strong fraud controls and minimal customer friction. This will need you to lean on your in-depth understanding of the fraud realm, data, and reporting technologies in an ever-evolving fraud landscape. This is a key strategic role and will be in the heart of the company's fraud and data transformation.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Responsibilities:

• Managing a team of reporting developers who provide critical data insights across LOB.

• Develop compelling vision and data driven business cases for transformation initiatives. Lead efforts to prioritize investments in fraud technology that powers the business.

• Partner across organizational lines, build and maintain a coalition of executive leaders and process owners, to develop and drive data agendas.

• Facilitate regular routines for stakeholders and senior executives.

• Partner across organization to drive prioritization and support funding of key data and fraud technology initiatives.

• Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).

• Stay current on industry trends and new, emerging technology to support seamless transitions, with stronger controls.

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance.

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit.

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management.

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work.

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions.

Required Qualifications:

• 10+ years of leadership experience specializing in reporting management, risk analytics, data management, business intelligence, strategies, and initiative development.

• Proven track record of being able to drive projects from idea to execution.

• Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

• Ability to work and communicate across organizational and Regional (India) lines to drive results.

• Ability to influence effectively at executive levels.

• Bachelor’s Degree in Finance, Economics, Math, Information Systems, Business, or other analytical area, or 15 years of equivalent experience

Desired Qualifications:

• SAS, SQL, Python, Pyspark, Relational Database Modelling Skills, SQL Server, Oracle, Teradata, Tableau, MicroStrategy.

Skills:

• Analytical Thinking

• Business Analytics

• Data Mining

• Fraud Management

• Business Process Analysis

• Critical Thinking

• Influence

• Relationship Building

• Strategy Planning and Development

• Business Case Analysis

• Issue Management

• Leadership Development

• Process Performance Measurement

• Recruiting

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