Small Business Commercial Credit In Line Review Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
 
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
 
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
 
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The role is responsible for managing an organization of In-Line Review Quality Teams responsible for Small Business Credit. The leader will also be accountable for proactive identification, managing and resolving issues and control gaps, while also leading due diligence efforts to identify and execute appropriate course of action to mitigate. Candidate should possess ability to lead through change and drive ongoing evaluation of process improvements to focus on highest and best use of resources given continually evolving risk. The position involves maintaining strong communication with front line leadership, control, risk, compliance, strategies, client experience, and executive leadership so the ability to build relationships and communicate clearly are critical. Reporting and presentation are maintained by the team so a solid technical foundation and ability to analyze and organize are essential.

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• • Manages the performance and productivity of team members that conduct quality inspection reviews
• • Ensures timely execution of QA activities including control execution, case management, and results reporting
• • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

Required Skills:

• Excellent verbal and written communication skills
• Ability to garner followership at all levels of leadership
• Ability to manager and prioritize multiple assignments at a rapid pace

Desired Skills:

• Management experience
• Issue Management experience
• Underwriting experience, particularly within Small Business
• Thorough understanding of credit policies, guidelines and regulatory requirements
• Proficiency with SharePoint, Excel and PowerPoint

Skills:

• • Controls Management
• • Risk Management
• • Strategy Planning and Development
• • Oral Communications
• • Stakeholder Management
• • Continuous Improvement
• • Drives Engagement
• • Influence
• • Strategic Thinking
• • Talent Development
• • Monitoring, Surveillance, and Testing
• • Quality Assurance
• • Data and Trend Analysis
• • Decision Making
• • Problem Solving

Minimum Education Requirement: Bachelors Degree preferred

Shift:

Hours Per Week: