Operations Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

The GM (NFRR) team is responsible for the consistent application of interpretation, data sourcing, preparation, governance and oversight of Global Markets regulatory reports – with the overall goal of centralizing and standardizing regulatory reporting across Global Market Operations.
The Product management function is part of the NFRR team and by partnering with functional stakeholders and technology groups we prioritize and manage change driven by business, legal, regulatory, compliance or market requirements. The function is seeking to recruit associates into a growing team to support the Non-Financial Regulatory Reporting (NFRR) Change program across global regions.

Responsibilities:
• Help deliver a comprehensive product strategy across multiple reporting platforms
• Analyze new and existing regulations against firm practices, assess current state of reports for improvement
• Establish an intake process for new regulations, data incidents, and system fixes
• Establish a robust prioritization model for report automation, product enhancement and data quality upgrades
• Implement effective routines to ensure business requirements are understood, tracked and documented, whilst holding key business and technology partners accountable
• Establish comprehensive, data-informed, and long-term strategy for enhancing reporting platforms and report automation in the portfolio with fully developed tools for maintaining or altering the strategy
• Communicate with a broad audience of business and technology partners in a variety of formats and in a way that ensures all audience members understand and can adhere to the strategy
• You will plan and organize projects using tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• You will navigate across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
• You will be required to communicate across all levels of seniority, providing relevant updates both verbally & through concise metrics & materials
 

Additional Responsibilities:

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations

Required Skills:

• Global Markets Operations Project Management experience
• Process design/migration experience
• Solid understanding of Global Markets
• Ability to identify changes that have an impact across multiple process and stakeholders.
• Identify efficiency gains in regulatory reporting processing
• Hands on approach and process excellence mind set
• Ability to influence and drive progress across key business partners
• Ability to prioritize work and adapt to changing needs in a dynamic work environment
• Track record of delivering projects to plan and on budget.
• Ability to provide clear oral and written communication to a variety of business and technical audiences.
• Experience with regulatory programs – understanding requirements through to implementation
• Experience with regulatory project delivery and interaction via exams, periodic routines etc.
• Knowledge of Operations processing & regulatory requirements.
• Proficient with MS products: Word, Excel, PowerPoint, Project and Visio.

Desired Skills:

• Global Banking / Markets Operations experience – ideally with knowledge of NFRR or similar regulatory mandates would be advantageous.
• Proficiency in process design / mapping would be advantageous.
• Understanding of process migration
• Showing the ability to continually learn and serve our clients better would be an advantage.
• Commitment to challenging the status quo and promoting positive change, utilizing new thoughts and ideas would be an advantage.
• Audit/GIS experience, working in a team environment

Shift:

Hours Per Week: