Network Refresh Solution Delivery Coordinator

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Overview:

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The Solutions Delivery Coordinator must be mindful of how their role impacts the firm’s business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the marketplace are important. Managing time is critical, developing and managing task efficiently is the key to success.

This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Release & Deployment Management, Change, Service and Product Management, finance / business management, and Operations teams. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings of various sizes and locations. Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large.

Job Responsibilities:

• Anticipates and proactively resolves issues and conflicts within and between delivery teams and all other stakeholders. Provides regular and pro-active status to management. Escalates as appropriate.
• Advocate on behalf of our team, ensures we communicate/report statuses, issues, positions effectively and in a clear way.
• Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively.
• Identifies and/or challenges schedules that could create collisions and conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes.
• Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task.
• Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes.
• Accountable to manage the “end or end” technical or solution delivery of assigned tasks partnering with Network architecture and engineering, Release & Deployment Management implementation teams, program/project manager or directly with the requestor.
• Takes direct accountability for the assigned resources and all assigned work tasks.

Required Qualifications:

• 7 to 10 years’ experience required in technical service delivery, program/project management supporting infrastructure with a working knowledge of networking, including DMZ
• Ability to manage Network technical/engineering/implementation resource tasks and service delivery, this includes FTE/FTC/vendors and partners
• Must have the ability to understand and translate business requirements into engineering and or implementation details
• Ability to identify, manage, and clearly communicate risk and opportunity to all levels of the organization
• Must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management
• Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours to successfully interact and communicate on a global level) if needed

Desired Qualifications:

• Bachelor’s degree in engineering, computer science, business, or a finance related field/technical training
• Project management experience
• Experience with managing program/project financial estimates and ongoing financial forecasting of expenditures
• Industry Certifications in PMP, CSM (Certified Scrum Master) are strongly preferred, technical certifications such as CCNA
• Financial services (Insurance, Banking, Investment banking)
• Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Influence
• Architecture
• Data Management
• Solution Design

Shift:

Hours Per Week: