Officer, Client Fulfillment, Global Banking Operations, Australia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Australian Client Fulfillment team is responsible for the provision of new corporate and FI/NBFI client business onboarding, from the opening of local “corporate” accounts through to multi country, multi product projects. This client facing team supports the Bank’s Sales partners to ensure the franchises’ brand is maintained through effectively transitioning clients from their existing banks to Bank of America cash management and trade services.

The successful candidate will be expected to handle all end-to-end processing for standard and low to medium complexity implementation projects while engaging other business partners as needed. Often works collaboratively with internal business partners to ensure the successful implementation of services.

Responsibilities:

• As a strong team player work with the Manager and team to prioritize client requests to execute onboarding projects to deliver products and services in a “Speed to Market” methodology
• Effectively manage multiple projects through Case Tracking disciplines completing within SLA timeframes.
• Timely responses to implementation and associated queries / requests from internal partners
• Respond to clients queries in a timely manner and to include relevant internal partners where appropriate.
• Master and utilize the many Bank systems to support the tasks associated with making the role a success.
• Liaise with Global Payment Solutions (GPS) support functions (Product, Legal, Compliance, Operations) to ensure the Fulfilment team’s services are operationally and risk efficient.
• Ensure a smooth transition for clients to the Bank’s dedicated Service team.

Skills:

• Proven experience in a client facing, project management environment.
• Strong communication skills – both written and verbal
• Knowledge of Cash Management and Trade products
• Technical understanding of banking services, particularly online banking, ‘Host to Host ‘infrastructures and ERP systems
• The ability to maintain a customer focus whilst negotiating an international staff network.
• An exceptionally strong desire to succeed in a challenging and demanding high performance environment.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.