Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
This role is part of Enterprise Independent Testing (EIT) – Consumer Banking Testing. EIT is a control function that performs independent testing to ensure robust governance and appropriate oversight process is in place. It assesses that controls are effective, complete, and appropriate through our risk management process – Identify, Measure, Monitor and Control. Testing is performed on controls set in various stage of product life cycle for Home Loans, Mortgage and Vehicle Servicing Operations, Financial Center Operations and others, to determine the effectiveness, applicability, completeness, accuracy and timeliness for various activity performed by Consumer Banking teams.
Job Description* Individual will perform as a functional Leader, who will be required to perform below mentioned activities, work with multiple stakeholders and adhere to Change methodology along with timely completion of projects by themselves or their team.
Responsibilities
Working closely with the Line of Business (LOB) to understand the process and managing LOB process expectations, managing day to day process requirements, liaising with senior management, preparing, and presenting monthly reviews to senior management, managing employee conflict, conduct employee performance discussions
Requirements*
Education* Graduates / Post Graduates in any stream
Experience Range*15+ years of experience with financial or banking industry
Foundational skills*
Good understanding of US Mortgage Life Cycle, Fraud, Claims, Customer Service, Bank Card, Financial Services etc.
Assist with preparation of compliance testing results; communicate findings and recommendations to LOB partners
Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy
Good with data capturing, process documentations, data retention; performance appraisal and monthly reports
Strong research, analytic, reasoning and problem solving skills
Excellent verbal and written communication as well as interpersonal skills
Ability to rapidly assess and re-prioritize work
Proficiency with MS Office suite with strong experience in Excel/VBA
Able to handle multiple deliverables simultaneously while being flexible and responsive to changing environments.
Prior people manager experience is a must, excellent people management skills
Relationship management skills to work across many areas of the organization with the ability to relate to people and work in ad-hoc teams.
Ability to recommend and implement process control improvements
Desired skills*
Operational Risk and Compliance experience will be added advantage
Prior QC/QA/Testing Experience desirable.
Strong awareness of Operational Excellence concepts
Operational Risk and Compliance experience will be added advantage
Audit experience a plus
Proactive and eye for detail
Good time-management skill and facilitation skills
Logical reasoning ability and influencing skill
Work Timings* :
Job Location*: GIFT
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