Production Services Specialist - GBS IND

Job Description:

About US

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The CTO team is responsible for retail payments, transfers, Digital wallets business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

• L3 Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Responsibilities

Application support for critical payments applications that involve Problem/Incident Management, Release/Deployment support, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.     

Requirements

Education: BE/B.Tech/IT or Science graduates

Experience Range: 5-10 years

Foundational skills:

• Development or support experience in J2EE technologies, REST Webservices, Spring, Kafka, Unix & JBOSS environment.
• Expertise in Linux and Scripting languages Shell/Perl/Python, Autosys.
• Leveraging monitoring tools such as Splunk, Dynatrace, Site scope in application support.
• Technical support/monitoring, good in SQL, No SQL databases and implement disaster recovery plan for the real time online, batch banking applications.
• Knowledge in reviewing, analyzing, and modify programming including coding, testing, debugging and installing the large-scale Java computer applications.

Desired skills:

• Familiarity with networking infrastructure such as LTM, GTMs and routing of application traffic between data centers.
• Leveraging Operation Intelligence in pro-active support of applications.
• Supporting applications deployed to multi-Data Centers that are always ON

Work Timings: 10:30 AM to 7:30 PM / Rotational shift : 7:30 am to 4:30 pm

Job Location: HYD