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Sr Operations Manager

Mumbai, , India

Job Description:

About us*

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services*

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Chief Financial Officer (CFO) Group is responsible for the overall financial management of our company. This includes accounting, financial and regulatory reporting, balance sheet management, financial planning and analysis, treasury, investor relations, corporate investments and tax

Global Financial Control (GFC) is responsible for managing and executing consolidated financial and legal entity reporting; interpreting and applying accounting policy and standards; overseeing financial controls and operational risk assessments; managing and maintaining financial systems; managing general ledger and sub‐ledger accounting; and supporting tax activities.  In short, our focus in GFC is to get the numbers right and to work in support of the company’s goals, most importantly responsible growth.

Chief Operating Officer (COO) supports various operational support and governance routines for the GFC organization as well as drives Operational Excellence for the organization by supporting strategic people and process transformational efforts.

Job Description*

The Business Support Enablement and Communications Lead is part of the Chief Operating Officer (COO) organization in the Chief Financial Officer (CFO) Group. The COO team is responsible for driving key priorities and strategy across GFC, including Senior Executive support of critical business strategy and initiatives, Operational Excellence and Process Initiatives, Control and Governance initiatives and routines, and Employee Engagement and Inclusion strategy. This role will cover the wider CFO remit for teams in India



Education – Graduate/Post Graduate degree in Commerce, Business or MBA

Certifications If Any – Project/Program management

Experience Range*

15 to 20 years


GFC is seeking a highly motivated leader with strategic responsibilities that span across the organization, including:

  • Working closely with Global Finance Head, GFC COO and the Senior Leadership Team to support strategic objectives across all CFO LOBs through communications, employee engagement, etc.
  • Design and execution of strategic initiatives and the business case developments
  • Coordinate relevant Global strategic initiatives for all CFO LOBs to drive and developing Senior Executive level presentations and communications, executing on ad hoc priorities
  • Overseeing the preparation and communication of relevant materials & talking points for all Global senior leadership meetings, including Executive Reviews, town halls, extended leadership team
  • Develop strong governance and control mechanism to drive closure of annual goals and action plans from strategy meetings
  • Developing strong influential partnerships with COO teams across CFO, as well as with Senior Leadership Team to drive strategy
  • Demonstrating excellent organizational, program management and collaboration skills to deliver output of the highest quality across multiple, concurrent projects and tight timelines
  • Manage key business support efforts related to business continuity and recovery
  • Create mechanism for tracking and sharing CFO progress updates and CFO Journey for various GBS and global forums
  • Drive end to end Location Strategy and India Down initiatives for all Global Finance employees at GBS
  • Create skill inventory and Drive Talent Development initiatives
  • To facilitate the GBS teams to critically review current processes for effectiveness, quality and simplification
  • To support and drive the development of the role of our India team locally and globally

Foundational Skills*

  • Very Strong MS PowerPoint and good Excel skills – Should be able to create exec presentations
  • Knowledge of the Global Financial Control organization and key functions
  • 5+ years accounting or finance work experience
  • Program management - Strong governance and executor that is able to drive progress on priorities and issues and achieve sustainable results
  • Excellent communication skills, both written and verbal; ability to effectively communicate with Senior Leaders and influence across all levels of the organization
  • Proven ability to establish and develop interpersonal relationships
  • Strong collaborative skills within multiple levels of the organization, cross-functional teams, and across multiple work locations
  • Creative problem-solving and negotiating that ensures a balance between presenting the most current information and meeting steadfast deadlines while managing risk
  • Must be detail oriented (e.g. ability to identify anomalies within large sets of data and track multiple action items in detail)
  • Ability to think outside of the box to overcome challenges and obstacles
  • Strategic thinker; proactive; self-motivated
  • Ability to understand business requirements and deliver appropriate solutions

Desired Skills*

  • Be able to drive continuous process improvement
  • Demonstrate intellectual curiosity and willingness to challenge the status quo
  • Creative problem solving and negotiating that ensures a balance between presenting the most current information and meeting steadfast deadlines

Work Timings*

12:00 pm to 9:00 pm

Job Location*


Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064