Vice President, Business Continuity Consultant, Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for end-to-end Business Recovery Planning and Testing processes and driving overall operational resiliency for a portfolio of business functions within Global Operations across the APAC region.  The BC Consultant:

• provides subject matter expert (SME) knowledge to FLUs whose responsibility is to create, maintain, and test their business recovery plans

• works closely with the FLUs to ensure required annual reviews or other needed maintenance of Business Impact Analyses (BIAs) and Business Recovery Plans (BRPs) are completed timely 

• supports FLUs with timely completion of function-location testing, including assistance with pre and post test scripts, evidence gathering, and submission to the system of record

Responsibilities:

• Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan

• Evaluates the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives

• Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events

• Supports testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements

• Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners

• Business Impact Analysis (BIA) – functional risk assessment to determine the function’s Recovery Time Objective (RTO).  Also includes identification of the function’s application, 3rd party, and upstream function dependencies

• Business Recovery Plan (BRP) – recovery strategies and tasks for recovery of the function; includes recovery for physical location disruption, dependency disruption, and employee unavailability (e.g., pandemic)

• Business Recovery Function-Location Testing – pre and post test scripts, function-location recovery strategy test execution, and post-test evidence documentation

Skills:

• Ability to work independently with a bias for action

• Capability to learn fast and demonstrate critical thinking

• Strong communication skills, both verbal and written

• Comfortable guiding the business through key business continuity deliverables and confidence to influence the development of robust, executable business recovery strategies

• Ability to build strong relationships with business function owners and become trusted advisor on resiliency and business continuity topics

• Proficient with Microsoft Office suite of applications including Word, Excel, PowerPoint

• Active Listening

• Adaptability

• Attention to Detail

• Critical Thinking

• Data Collection and Entry

• Collaboration

• Continuous Improvement

• Issue Management

• Record Keeping

• Written Communications

• Business Continuity Management

• Data Management

• Data and Trend Analysis

• Policies, Procedures, and Guidelines Management

• Process Simplification

Desired Skills

• Working knowledge of Global Operations (GO) environment and processes

• Experience with resiliency and business continuity key concepts, including internal standards and tools (Continuity Planning Tool – CPT)