Academy Facilitator

Job Description:

Job Title: Academy Facilitator

Corporate Title: AVP/VP

Location:  London

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

Role Description:

This is a great opportunity to join our Academy Team during a period of growth.  As Academy Facilitator, you will have responsibility for facilitating Academy learning programmes both virtually and in the classroom, as well as classroom outreach, oversight, and logistics.  In this varied role, you will use your experience in Facilitation or Learning and Development to:

• Deliver engaging learning content across multiple business units,
• Review and evaluate learning content,
• Support your teammates by acting as a continuous improvement coach, evaluating the quality and content of their facilitations.

The role requires face to face facilitation in locations throughout the EMEA Region and sometimes Globally. This means there will be exciting opportunities for international travel. On occasion you may also need to support your global teammates with virtual facilitation, meaning there could be a requirement for you to work non-traditional hours for that period.

Responsibilities:

• Participates in the content annual review cycle, while partnering with Academy content design teammates to identify content, curriculum, and/or program issues and provide recommendations,
• Provides classroom outreach, coordination, oversight, logistics, and communications to enhance the overall Academy experience for participants,
• Supports employees across multiple lines of business with learning and development solutions and ensures learning materials are in line with the bank's learning objectives and guidelines,
• Facilitates core and/or upskill Academy programs and professional skills, virtually or in a classroom,
• Evaluates modes of training delivery, optimizing effectiveness and learning, and manages the logistics of delivering learning programs including communications, scheduling, finalization of course material, etc.
• Reviews role play scenarios and work/case studies for learners, determining effective learning solutions for employees across the bank.

Skills we look for:

• Experience in Learning Delivery,
• Learning design, development, and maintenance,
• Solid understanding and working knowledge of Facilitation or Adult Learning Theory,
• Business Acumen (Global Operations, Global Technology, International, Corporate Support Functions, Corporate Functions)
• Clear and confident oral communication,
• Ability to drive employee performance improvement,
• Excellent written communication,
• Seasoned influencing skills,
• Skillful coaching and feedback delivery,
• Experience in building and nurturing business relationships at all levels,
• Time management capability, with the ability to flex your schedule to suit business needs,
• High level of MS Office skills – Word, Excel, PowerPoint,
• Project Management skillset, with the ability to organise and handle multiple tasks.

Skills that would help:

• Experience in evaluating the success of learning programmes,
• Experience in the design and development of Learning Content,
• Working knowledge of international learning programmes within a matrix organisation.

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons.
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.