Lead Operations Representative - Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. 
 
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. 
 
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. 
 
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor

• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

• Provides functional expertise knowledge to projects or initiatives relating to the business unit 

• Maintains internal operational and financial controls and works within the risk appetite of the business unit

• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• 5 + years of progressive banking and lockbox experience

• Internal bank system experience e.g.(KATS, VICOR, RIDS)

• Ability to work under pressure in a team environment

• Excellent interpersonal and communication skills

• Comfortable interacting with senior management and internal business control partners

• Detail orientation

• Ability to manage multiple priorities and multi task

• Excellent time management and prioritization skills

• Ability to meet tight deadlines

• Ability to lead team huddles to deliver important departmental updates to team

• Ability and willingness to continuously learn on the job

• Ability to problem-solve and take ownership of process improvements

• Ability to work in a team environment

• Excellent verbal and written communication skills with ability to communicate effectively with senior leadership

• Ability to assist in leading and delivering change initiatives

• Flexibility- ability to work overtime when needed to meet client deadlines

• Holiday work is required

• Ability to communicate computer system problems

Skills:

• Data Collection and Entry

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Reporting

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Planning

• Account Management

• Process Management

• Conflict Management

• Decision Making

• Inclusive Leadership

Shift:

Hours Per Week: