Technology Services Lead - GBS IND

Job Description:

Process Overview

The CSWT team leads the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. Manages the Bank’s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

The CTO team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

Individual will be responsible for production support for a wide array of applications within Consumer and Small business group. He / She will provide user request fulfillment, batch processing, user queries, application monitoring, Autosys monitoring, incident management, problem management, service request management and weekend/holiday support.

Responsibilities

• Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
• Take ownership and provide support for single user data inquiries
• Drive for root cause to application outages
• Drive partner teams without direct leadership of them
• Proactive identification of stability concerns (whether through logging, monitoring, etc.)
• Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications
• Pursue a proactive approach to problem solving within a cohesive team environment
• Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes
• Coordinate and execute multiple tasks within a fast paced environment
• Coordinate with application team during releases and implement the tasks
• Establish and practice industry standards, best practices and guidelines in technology
• Raise any technology issues encountered,  with management and keep them informed of the progress, risks and issues
• Take ownership for the day to day support responsibilities provided.
• Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.
• Participate or conduct conference calls with tech and business users
• Follow, improve upon and create processes required for effective Application Administration
• Identify & triage issues

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: (DB2, CICS, Mainframe related)

Experience Range: 10 - 12 years

Foundational skills:

• Experience in Mainframe Technologies i.e. Cobol, CICS, JCL, Db2, VSAM, CA7, OPC & Rexx
• Analytical and technical skills
• Experience on tools like IBM Debugger, Endevor, File Aid, SPUFI and Fault Analyzer etc.
• Knowledge on Incident and Problem Management process
• Excellent Communication Skills.

Desired skills:

• Knowledge on Banking and Financial Services domain and Prior experience on the Deposits applications area will be an added advantage
• Knowledge on Consumer banking
• Understanding on Business continuity Plan and disaster recovery processes
• Knowledge on production support processes, different levels of support, SLA, OLA, Incident Management process etc.

Work Timings: 10:30 a.m. to 07:30 p.m.

Job Location: Chennai/Hyderabad/GIFT