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Senior Technology Manager - Application Delivery Network

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Position Summary

Provide Technical Leadership for team as a subject matter expertise for the Bank's Application Delivery Network (ADN). Specific focus for this engineering position is Application Data Controller (ADC) driving the Life Cycle Management program. This position will in addition require level 3 on call support for high severity impacting incidents.​


  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

  • 7 – 10 years of leadership experience as a technical lead
  • 7 - 10 years for Infrastructure engineering hands on experience with F5 Networks products (LTM/GTM)
  • 3 - 5 years of experience with VMWare/Avi Networks experience
  • 5 – 7 years of Programming skills and working in conjunction with products and services such as DNS, Load Balancing,
  • 5 -7 years of experience with F5 DNS Express
  • Inventory Management
  • Experience with other equivalent Application Delivery Controller such as Avi Networks, Citrix, etc
  • Strong understanding of general network technologies (e.g., TCP/IP networking, SSL, Firewall, Proxy, Load Balancing)
  • Deep knowledge of diverse networking devices like Routing, Switching, Firewalls, WAF
  • F5 TMSH Experience and Knowledge
  • Experience with routing solutions such as BGP setup for Anycast based Infrastructure Services
  • Bluecat Product Experience
  • VMWare Horizon Virtual Desktop Support
  • Service oriented design and development using SOAP/Rest web service architectures
  • Experience with Continuous Integration and Delivery practices and automation tools – Ansible, Puppet
  • Development/Programming experience with tools such as Java ​


Desired Qualifications

  • Excellent problem solving & troubleshooting skills
  • Ability to participate in project scoping, estimating, delivery and other work.
  • Proven ability to matrix-manage direct and cross-functional teams
  • Excellent Verbal Skills
  • Ability to communicate effectively with people who have varying degrees of technical expertise
  • Experience running projects, tracking task, and timelines
  • Ability to produce quality documentation (understand difference between standard, best practice, design & process documents.
  • Results-oriented resource who can develop and manage relationships across the organization based on trust, teamwork and knowledge
  • Proven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected results
  • ·Familiar with Scrum & Agile methodology​


  • Influence
  • Risk Management
  • Solution Design
  • Stakeholder Management
  • Technical Strategy Development
  • Analytical Thinking
  • Application Development
  • Collaboration
  • Result Orientation
  • Solution Delivery Process
  • Agile Practices
  • Architecture
  • Automation
  • Data Management
  • DevOps Practices


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time