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Senior Operations Manager

Mumbai, , India

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Fraud and Claims Shared services analytics team comprises of analysts that are responsible for Enterprise analytics and reporting performing end to end data analysis to show fraud performance and metrics at an Enterprise level and at detailed unit and segment level.

Job Description

Experienced analytics professional to lead a team that focuses on Claims analytics initiatives for various frauds verticals.  This leader will be responsible for the following key areas:

  • Leading the team of analyst from multiple products and leading the interactions with the onshore partners
  • Optimization of existing Forecasting models to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies


  • Executing the Firm’s fraud risk appetite by deploying new fraud strategies to reduce losses and deter future fraud attacks while simultaneously striving to lower customer disruption, improve client satisfaction, and reduce operational expenses
  • Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape
  • Conducting defect analysis on fraud claims to establish root causes of problems and remediate gaps
  • Driving initiatives to challenge the status quo, relentlessly optimizing fraud strategies, using new tools and techniques, and approaches
  • Providing analytical support for new products and policies
  • Managing a team of both junior and more senior analysts and providing insight and leadership, and prioritizing work in a highly-dynamic environment
  • Ensuring that the right controls are baseline routines are in place for the portfolio, including a robust review of incoming fraud claims, early detection of portfolio abnormalities, and correct MIS to track performance


Education -Advanced degree, preferably in Statistics/Mathematics, Computer Science, Engineering from a premier institute.

Certification: Technical certifications in SAS, SQL preferred


  • Candidate must have 12 to 15 years of relevant experience in financial services, with around 5 years in risk / fraud functions
  • SAS, SQL  data analytics
  • U.S financial services experience preferable
  • Understanding of business domains like Fraud/Compliance/Risk  preferable

Foundational skills:

  • Bachelor’s degree is required, ideally in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance or operations research.
  • Candidate must have 12 to 15 years of relevant experience in financial services, with around 5 years in risk / fraud functions. 
  • Candidate must be proficient with SAS and SQL.  Candidate must be familiar with the use of statistical modeling packages. 
  • Candidate must have superior communication skills and be able to present confidently to all levels of the organization, with the appropriate level of detail for the audience
  • Candidate must have exceptional organization skills and be able to deal with multiple critical projects underway at once, while dealing with the day-to-day management of fraud.  

Desired Skills:

  • Master’s degree in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance is preferred.
  • Cyber / Information security experience is a plus.
  • Experience with Python and usage of more advanced analytical, visualization and data extraction tools (Hadoop, PySpark, Hive, Alteryx, Microstrategy, Tableau) is strongly preferred.

Work Timings: 11: 30 AM to 8:30 PM, 12: 30 AM to 9:30 PM

Job Location: Mumbai

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064